Refund policy

Returns & Refunds

We hope you’re happy with your MiSQue order. If you change your mind, you have the right to cancel your order within 14 days of receiving it.

To request a return, please contact us within 14 days of delivery. Once you have notified us, the item must be returned within a further 14 days.

Items must be returned unworn, unused and in their original condition. Unless the item is faulty, damaged or incorrect, the customer is responsible for return postage costs.

Please contact us before returning an item so that we can provide the correct return instructions. Items should not be returned directly to our production partner unless we specifically ask you to do so.

Faulty, damaged or incorrect items

If your item arrives damaged, misprinted, faulty or you receive the wrong item, please contact us as soon as possible with your order details and photographs showing the issue.

Where appropriate, we will arrange a replacement or refund at no additional cost to you.

Refunds

Once an approved return has been received and checked, we will process your refund using your original payment method.

Where you exercise your statutory right to cancel, we will also refund the standard delivery charge you paid, where applicable. Any additional delivery cost resulting from choosing a more expensive delivery option may not be refundable.

Please allow your bank or payment provider additional time to process the refund.

Your statutory rights are not affected by this policy.

MiSQue is operated by MISQUE LTD, registered in England and Wales.
Registered office: 68–76 Kempston Street, Liverpool, L3 8HL, United Kingdom
Contact: hello@misque.co.uk